Refund policy

We have a 3-day exchange & return policy, which means you have 3 days after receiving your item to request an exchange or return of your order. Please note that customer will be responsible for paying the delivery cost for exchanges and returns. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sastastyle@gmail.com. Please note that returns will need to be sent to the following address: [Written on the Delivery Reciept] 

If your return is accepted, you will send the item back to us - the delivery charges will be on customer. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sastastyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at sastastyle@gmail.com.